At Fansnub, we greatly appreciate your engagement with our platform. To ensure complete transparency, we've outlined our return policy for your reference:

1. Subscription Services (Fan Subscriptions):

When fans subscribe to a creator on Fansnub, the subscription fee is non-refundable. This approach supports our creators and enables them to continue producing the content that brings joy to our community. We encourage fans to carefully explore a creator's profile and content before subscribing.

2. Deposits and Tips:

a. Deposits:

Deposits made on Fansnub can be refunded if the refund request is submitted within 30 minutes of the deposit transaction.

• To initiate a deposit refund, kindly contact our Customer Support team at [email protected] or call us at 0112263000 within 30 minutes of the transaction.
• The deposit amount will be credited back to the original payment method used for the transaction.
• Please allow up to 7 days for the refund to be completely processed.

b. Tips:

Tips provided to creators cannot be refunded. Once a tip is given, it becomes non-refundable.

3. Contact Us:

If you have any questions or need further clarification about our return policy, please do not hesitate to reach out to our dedicated Customer Support team. We are here to assist you in any way we can.

Please keep in mind that this return policy is subject to change without prior notice. We recommend checking the policy periodically to stay informed about any updates.

Thank you for your continued involvement in the Fansnub community. We value your support and are committed to ensuring your experience with us is positive and rewarding.

Best regards,

Kariuki
CEO, Briceka Enterprise (Owner of Fansnub)